Privacy Policy

1. Introduction

Welcome to our furniture transportation service website. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and protect your data when you use our furniture moving services and visit our website.

2. Data Collection and Usage

2.1 Information We Collect

We collect various types of information to provide and improve our furniture transportation services:

• Personal identification information (name, email address, phone number)
• Address information (pickup and delivery locations)
• Service preferences and special requirements
• Payment information and billing details
• Communication records and service feedback
• Website usage data and analytics information
• Device information and IP addresses

2.2 How We Use Your Information

Your personal data is used exclusively for legitimate business purposes related to our furniture transportation services:

• Processing and fulfilling your service requests
• Scheduling and coordinating furniture transportation
• Communicating about service updates and confirmations
• Processing payments and maintaining billing records
• Improving our services based on customer feedback
• Complying with legal and regulatory requirements
• Providing customer support and resolving issues

3. Data Protection and Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encrypted data transmission, secure server infrastructure, regular security audits, and restricted access controls. We use industry-standard SSL encryption for all data transfers and maintain secure databases with regular backups.

4. GDPR Compliance

In accordance with the General Data Protection Regulation (GDPR), we ensure full compliance with European data protection standards. We process personal data lawfully, fairly, and transparently, collecting only necessary information for our furniture transportation services. Data processing is based on legitimate interests, contract performance, or explicit consent where required.

4.1 Legal Basis for Processing

• Contract performance for service delivery
• Legitimate interests for business operations
• Legal compliance for regulatory requirements
• Consent for marketing communications

5. Your Rights

Under applicable privacy laws, including GDPR, you have the following rights regarding your personal data:

• Right to access your personal information
• Right to rectify inaccurate or incomplete data
• Right to erasure (right to be forgotten)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge complaints with supervisory authorities

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Service-related data is typically retained for seven years for legal and tax purposes, while marketing data is retained until you withdraw consent or request deletion.

7. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze website performance. We use essential cookies for website functionality, analytics cookies to understand user behavior, and preference cookies to remember your settings. You can manage cookie preferences through your browser settings.

8. Third-Party Services

We may work with trusted third-party service providers to deliver our furniture transportation services, including payment processors, logistics partners, and technology providers. These partners are contractually obligated to protect your data and use it only for specified purposes.

9. Data Transfers

If we transfer your data internationally, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved mechanisms to protect your information during transfer.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notification. We encourage you to review this policy regularly to stay informed about how we protect your information.

11. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take immediate steps to delete such information.